30 days for any reason: we accept returns for any reason within 30 days of delivery with an RMA. To obtain a Return Merchandise Authorization (RMA) number, please email Customer Service at email@example.com. But before giving up, we have lots of custom strategies and parts that can make any doorway work so feel free to email pics or even short videos to firstname.lastname@example.org as 9 times out of 10, we can solve any issue.
Return your Gym 1 order in the original packaging in good condition. There are two options – send it back to our return addresses in the USA & Canada at your expense or get a prepaid UPS label from our Customer Service team and have $19.95 deducted from your refund. Trial customers can also get a prepaid label for an additional payment of $19.95. In the USA, we recommend shipping back via UPS which is usually the most affordable from your location. In Canada, we recommend Royal Post which is usually most affordable.
Clearly write the RMA # and the customer order name on the outside of the carton so we can match it up correctly. Our warehouse cannot accept any returns without an RMA # or your shipment will be returned to you.
Ship the equipment back to our warehouse within 10 days of receiving an RMA number; if not, your RMA number will be voided. Shipping charges to your delivery address are not refundable.
Ship to USA PO Boxes?
No. UPS/FedEx usually don't deliver to US PO boxes.
Ship to Canada?
Unfortunately, at this time we are only able to ship to US addresses.
Ship to AK/HI?
Yes – May take longer than 10-14 days
Shipping & Arrival Times
Usually arrives within 4 to 10 business days depending on location. We ship within 24 to 48 hours of your order. Order early for Holidays and Birthdays just in case there are weather related delays.