RETURN POLICY

Holiday Returns Orders made between Nov 9 and Dec 31 can be returned by Jan 31
Warranty 1 year (manufacturer’s defects)
Cancellations/Changes to Orders We can change or cancel same-day orders during business hours. For requests after business hours, we will make our best effort to make the change as long as the order has not dispatched.
Business Hours Monday – Friday 9:00AM – 6:00PM
Return Policy
  1. To obtain a Return Merchandise Authorization (RMA) number, please email Customer Service at service@gym1.net 
  2. Return your Gym 1 package in the original packaging in good condition. There are two options – send it back to our return address at your expense or get a prepaid UPS label from our Customer Service team and have $19.95 deducted from eventual refund. Trial customers can also get a prepaid label for an additional payment of $19.95
  3. Clearly write the RMA # on the outside of the carton.  Our warehouse cannot accept any returns without an RMA # or your shipment will be returned to you.
  4. Ship the equipment back to our warehouse within 10 days of receiving an RMA number; if not, your RMA number will be voided.

SHIPPING

Ship to PO Boxes? N.
Ship to Canada? YES. We ship via Canada Post from our warehouse in Ontario
Ship to AK/HI Yes – ship via USPS. May take longer than 10-14 days
Ship to US Territories        Yes – extra $19.95 shipping (ships USPS)
48 Lower States UPS Ground
Shipping Time 4 to 10 business days depending on location. (We ship from NY, NV, and ON)