| Returns |
30 days |
| Warranty |
1 year (manufacturer’s defects) |
| Cancellations/Changes to Orders |
We can change or cancel same-day orders during business hours. For requests after business hours, we will make our best effort to make the change as long as the order has not dispatched. |
| Business Hours |
Monday – Friday 8:30AM – 6:00PM |
| Return Policy |
- To obtain a Return Merchandise Authorization (RMA) number, please email Customer Service at service@gym-1.net
- Return your Gym 1 package in the original packaging in good condition. There are two options – send it back to our return address at your expense or get a prepaid UPS label from our Customer Service team and have $19.95 deducted from eventual refund. Trial customers can also get a prepaid label for an additional payment of $19.95
- Clearly write the RMA # on the outside of the carton. Our warehouse cannot accept any returns without an RMA # or your shipment will be returned to you.
- Ship the equipment back to our warehouse within 10 days of receiving an RMA number; if not, your RMA number will be voided.
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